TY - BOOK AU - Acuff,Jerry AU - Wood,Wally TI - The relationship edge in business: connecting with customers and colleagues when it counts SN - 9780471477129 AV - HF5415.5 .A3 2004 PY - 2004/// CY - Hoboken, N.J. PB - Wiley KW - Customer services KW - Customer relations KW - Success in business N1 - Includes bibliographical references and index UR - http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=108678&site=ehost-live&scope=site ER -