TY  - BOOK
AU  - Acuff,Jerry
AU  - Wood,Wally
TI  - The relationship edge in business: connecting with customers and colleagues when it counts 
SN  - 9780471477129
AV  - HF5415.5 .A3 2004
PY  - 2004///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - Customer services
KW  - Customer relations
KW  - Success in business
N1  - Includes bibliographical references  and index
UR  - http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=108678&site=ehost-live&scope=site
ER  -