High tech, high touch library customer service through technology / [electronic resource] :
Lynn Jurewicz and Todd Cutler.
- Chicago : American Library Association, 2003.
- 1 online resource
Includes bibliographical references (p. 135-137) and index.
9780838908600 9780838998526 (electronic bk.)
Libraries and the Internet. Public services (Libraries)--Technological innovations. Customer services--Technological innovations. Library Web sites.