TY  - BOOK
AU  - Jurewicz,Lynn
AU  - Cutler,Todd
TI  - High tech, high touch: library customer service through technology 
SN  - 9780838908600
AV  - Z674.75.I58 J87 2003
PY  - 2003///
CY  - Chicago
PB  - American Library Association
KW  - Libraries and the Internet
KW  - Public services (Libraries)
KW  - Technological innovations
KW  - Customer services
KW  - Library Web sites
N1  - Includes bibliographical references (p. 135-137) and index
UR  - http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=110047&site=ehost-live&scope=site
ER  -