TY  - BOOK
AU  - Nykamp,Melinda
TI  - The customer differential: the complete guide to implementing customer relationship management 
SN  - 9780814406229
AV  - HF5415.5 .N947 2001
PY  - 2001///
CY  - New York, N.Y.
PB  - AMACOM
KW  - Customer relations
KW  - Management
KW  - Data mining
N1  - Includes index
UR  - http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=56744&site=ehost-live&scope=site
ER  -