TY  - BOOK
AU  - Anderson,Kristin
AU  - Kerr,Carol
TI  - Customer relationship management
T2  - Briefcase books series
SN  - 9780071379540
AV  - HF5415.5 .A528 2002
PY  - 2002///
CY  - New York, N.Y.
PB  - McGraw-Hill
KW  - Customer relations
N1  - Includes index
UR  - http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=65795&site=ehost-live&scope=site
ER  -