Spencer, Robert H. Technology best practices [electronic resource] / Robert H. Spencer and Randolph P. Johnston. - Hoboken, NJ : J. Wiley, c2003. - 1 online resource - Wiley best practices . Includes index ISBN: 9780471203766 9780471432630 (electronic bk.) Subjects--Topical Terms: Technology--Management.Technological innovations--Management. LC Class. No.: T49.5 / .S675 2003