TY  - BOOK
AU  - Saxton,Matthew L.
AU  - Richardson,John V.
TI  - Understanding reference transactions: transforming an art into a science 
T2  - Library and information science
SN  - 9780125877800
AV  - Z711 .S28 2002
PY  - 2002///
CY  - San Diego, Calif.
PB  - Academic Press
KW  - Reference services (Libraries)
KW  - Interviewing
N1  - Includes bibliographical references (p. 191-194) and index
UR  - http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=222926&site=ehost-live&scope=site
ER  -