Buckingham, Richard, 1963-
Customer once, client forever 12 tools for building lifetime business relationships / [electronic resource] :
Richard Buckingham ; foreword by Paul B. Brown.
- 1st ed.
- Washington, D.C. : Kiplinger Books, c2001
- 1 online resource.
Includes bibliographical references and index.
9780938721826 9780938721192 (electronic bk.)
Customer services--United States.
Consumer satisfaction--United States.
HF5415.5 / .B799 2001