TY  - BOOK
AU  - Buckingham,Richard
TI  - Customer once, client forever: 12 tools for building lifetime business relationships 
SN  - 9780938721826
AV  - HF5415.5 .B799 2001
PY  - 2001///
CY  - Washington, D.C.
PB  - Kiplinger Books
KW  - Customer services
KW  - United States
KW  - Consumer satisfaction
N1  - Includes bibliographical references and index
UR  - http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=74354&site=ehost-live&scope=site
ER  -