TY  - BOOK
AU  - Bruton,Noel
TI  - How to manage the IT help desk: a guide for user support and call centre managers 
SN  - 9780750649018
AV  - HD30.2  .B78 2002
PY  - 2002///
CY  - London
PB  - Routledge
KW  - Computer technical support
KW  - Customer services
KW  - Management
KW  - Information technology
N1  - Includes bibliographical references and index
UR  - http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=83548&site=ehost-live&scope=site
ER  -