TY  - BOOK
AU  - Millar,Dan Pyle
AU  - Heath,Robert L.
TI  - Responding to crisis: a rhetorical approach to crisis communication 
T2  - LEA's communication series
SN  - 9780805840599
AV  - HD49  .R47 2004
PY  - 2004///
CY  - Mahwah, N.J.
PB  - Lawrence Erlbaum
KW  - Crisis management
KW  - Communication in management
KW  - Organizational change
N1  - Includes bibliographical references and index
UR  - http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=102220&site=ehost-live&scope=site
ER  -