Bolstorff, Peter. Supply chain excellence : a handbook for dramatic improvement using the SCOR model / [electronic resource] Peter Bolstorff, Robert Rosenbaum. - New York, N.Y. : American Management Association, c2003. - 1 online resource Includes index. ISBN: 9780814407301 9780814427088 (electronic bk.) Subjects--Topical Terms: Business logistics. LC Class. No.: HD38.5 / .B64 2003