Crisis communications : a casebook approach /
Kathleen Fearn-Banks
- 4th ed.
- New York, N.Y. : Routledge, 2011
- 383 p. : ill.
- Communication series / Jennings Bryant/Dolf Zillmann, general editors .
Includes bibliographical references and index
9780415880596
Public relations--Management--Case studies Crisis management--Case studies Advertising--Case studies