TY  - BOOK
AU  - Fearn-Banks,Kathleen
TI  - Crisis communications: a casebook approach 
T2  - Communication series / Jennings Bryant/Dolf Zillmann, general editors
SN  - 9780415880596
AV  - HD59 F427C 2011
PY  - 2011///
CY  - New York, N.Y.
PB  - Routledge
KW  - Public relations
KW  - Management
KW  - Case studies
KW  - Crisis management
KW  - Advertising
N1  - Includes bibliographical references and index
ER  -