Consumer-driven health care implications for providers, payers, and policymakers / [electronic resource] :
Regina E. Herzlinger, editor
- San Francisco, Calif. : Jossey-Bass, c2004
- 1 online resource
Includes bibliographical references and index
9780787952587 9780787972165 (electronic bk.)
Health planning--Citizen participation Patient satisfaction--Evaluation Consumer satisfaction Medical care--Evaluation Medical economics Consumer protection