BILL PRICE; DAVID JAFFE. <br/><br/>
FRICTIONLESS ORGANIZATION;DELIVER GREAT CUSTOMER EXPERIENCES WITH LESS EFFORT  [electronic resource]. 

 - SAN FRANCISCO :  BERRETT-KOEHLER,  2022. 
 - 1 online resource 
<br/><br/><label>ISBN: </label>1523000155 9781523000159 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Customer services--Management.<br/>Consumer satisfaction.<br/>Service industries--Customer services.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.5 
<br/><br/><label>Dewey Class. No.: </label>658.8/12