TY  - BOOK
AU  - BILL PRICE; DAVID JAFFE
TI  - FRICTIONLESS ORGANIZATION;DELIVER GREAT CUSTOMER EXPERIENCES WITH LESS EFFORT
SN  - 1523000155
AV  - HF5415.5 
U1  - 658.8/12 23/eng/20211029
PY  - 2022///
CY  - SAN FRANCISCO
PB  - BERRETT-KOEHLER
KW  - Customer relations
KW  - Customer services
KW  - Management
KW  - Consumer satisfaction
KW  - Service industries
KW  - Electronic books
UR  - https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=3097677
ER  -