TY  - BOOK
AU  - Lucas,Robert W.
TI  - Customer service: skills for success 
SN  - 9781259252945
AV  - HF5415.5 L822C 2015
PY  - 2015///
CY  - New York, N.Y.
PB  - McGraw-Hill Education
KW  - Customer services
N1  - Includes bibliographical references and index
ER  -