TY  - BOOK
AU  - Law,Colin C.
TI  - A practical guide to airline customer service: from airline operations to passenger services 
SN  - 9781627346948 (electronic bk.)
AV  - HE9780 .L39 2018
PY  - 2018///
CY  - Irvine, Calif.
PB  - BrownWalker Press
KW  - Airlines
KW  - Customer services
KW  - Management
KW  - Consumer satisfaction
N1  - Includes bibliographical references and index
UR  - https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1912633
ER  -