Muņoz-Seca, Beatriz,  1953- <br/><br/>
How to get things right :  a guide to finding and fixing service delivery problems / 
Beatriz Muņoz-Seca ; translated by Michael Martin Roberts. 
 - 1 online resource :  color illustrations 
 - IESE business collection .
 - Palgrave Macmillan IESE business collection. .
<br/><br/><label>ISBN: </label>9783030140885 3030140881 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Service industries--Quality control.<br/>BUSINESS & ECONOMICS / Industrial Management.<br/>BUSINESS & ECONOMICS / Management.<br/>BUSINESS & ECONOMICS / Management Science.<br/>BUSINESS & ECONOMICS / Organizational Behavior.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD9980.5 
<br/><br/><label>Dewey Class. No.: </label>658.4013