TY  - BOOK
AU  - Muñoz-Seca,Beatriz
AU  - Roberts,Michael Martin
TI  - How to get things right: a guide to finding and fixing service delivery problems 
T2  - IESE business collection
SN  - 9783030140885
AV  - HD9980.5 
U1  - 658.4013 23
PY  - 2019///
CY  - Cham
PB  - Palgrave Macmillan
KW  - Service industries
KW  - Management
KW  - Quality control
KW  - BUSINESS & ECONOMICS / Industrial Management
KW  - bisacsh
KW  - BUSINESS & ECONOMICS / Management
KW  - BUSINESS & ECONOMICS / Management Science
KW  - BUSINESS & ECONOMICS / Organizational Behavior
KW  - Electronic books
UR  - https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=2158155
ER  -