TY  - BOOK
AU  - Borisoff, Deborah
AU  - Victor, David A.
TI  - Conflict management: a communication skills approach 
SN  - 0205272940
AV  - HM 1276 B674C 1998
PY  - 1998///
CY  - Boston, Mass.
PB  - Allyn and Bacon
KW  - Interpersonal conflict
KW  - Conflict management
KW  - Interpersonal communication
N1  - Includes bibliographical references and indexes
ER  -