Blunt, Carolyn,  1976- <br/><br/>
Delivering effective social customer service :  how to redefine the way you manage customer experience and your corporate reputation / 
Carolyn Blunt and Martin Hill-Willson. 
 - Chichester :  Wiley,  c2013. 
 - 238 p. :  ill. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9781118562570 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Consumer satisfaction<br/>Customer relations--Management
<br/><br/><label>LC Class. No.: </label>HF5415.335  / B586D 2013