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1. Books
Build your customer strategy : a guide to creating profitable customer relationships / James G. Barnes

by Barnes, James G.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Hoboken, N.J. : Wiley, c2006Accession number(s): 200706070005.Availability: Items available for loan: Main Campus [Call number: HF5415.5 B376B] (1).

2. Books
Secrets of customer relationship management : it's all about how you make them feel

by Barnes, James G.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York, N.Y. : McGraw-Hill, 2001Accession number(s): 10220010010, 10220010011.Availability: Items available for loan: Main Campus [Call number: HF5415.5 B376S] (1).


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