Your search returned 2 results.

1. Books
Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry

by Zeithaml, Valarie A | Parasuraman, A | Berry, Leonard L.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, N.Y. : Free Press, c1990Accession number(s): 200401310056.Availability: No items available

2. Books
Marketing research / A. Parasuraman, Dhruv Grewal, R. Krishnan

by Parasuraman, A | Grewal, Dhruv | Krishnan, R.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Boston, Mass. : Houghton Mifflin, c2004Accession number(s): 200510280091.Availability: Items available for loan: Main Campus [Call number: HF5415.2 P372M] (1).


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