BANGKOK UNIVERSITY LIBRARY AND LEARNING SPACE catalog › Results of search for 'au:"Sturman, Michael C."'

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	1.		Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton. by Ford, Robert C \| Sturman, Michael C \| Heaton, Cherrill P. Material type: Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Australia : Delmar Cengage Learning, 2012Accession number(s): 201201060022.Availability: No items available Checked out (1). Place hold Add to cart (remove)
	2.		The Cornell School of Hotel Administration on Hospitality : cutting edge thinking and practice / edited by Michael C. Sturman, Jack B. Corgel, Rohit Verma. by Sturman, Michael C. (Michael Craig) [ed.] \| Corgel, Jack B [ed.] \| Verma, Rohit [ed.] \| Cornell University. School of Hotel Administration. Career Services Office. Material type: Book; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: Hoboken, N.J. : Wiley, c2011Accession number(s): 2016000003487.Availability: Items available for loan: Main Campus [Call number: TX911.5 C676 2011] (1). Place hold Add to cart (remove)

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