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Assessing business excellence [electronic resource] : a guide to business excellence and self-assessment / L.J. Porter and S.J. Tanner, and the European Centre for Business Excellence

By: Porter, Leslie J.
Contributor(s): Tanner, S. J. (Steve J.) | European Centre for Business Excellence.
Material type: materialTypeLabelBookPublisher: Amsterdam : Elsevier Butterworth-Heinemann, 2004Edition: 2nd ed.Description: 1 online resource.ISBN: 9780750655170; 9781429483971 (electronic bk.).Call No.: HD62.15 .P67 2004 Subject(s): Total quality management | Industrial efficiency -- Evaluation | Benchmarking (Management)Online resources: Electronic Resources Bibliography, etc. Note: Includes bibliographical references and index
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Includes bibliographical references and index

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