BANGKOK UNIVERSITY LIBRARY AND LEARNING SPACE catalog › Results of search for 'au:"Zemke, Ron"'

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	1.		Knock your socks off answers : solving customer nightmares & soothing nightmare customers by Anderson, Kristin \| Zemke, Ron. Material type: Book; Format: print ; Literary form: Not fiction Publisher: New York, N.Y. : AMACOM, 1995Accession number(s): 177617.Availability: Items available for loan: Main Campus [Call number: HF5415.5 A523K] (1). Place hold Add to cart (remove)
	2.		The service edge : 101 companies that profit from customer care by Zemke, Ron \| Schaaf, Dick. Material type: Book; Format: print ; Literary form: Not fiction Publisher: New York, N.Y. : New American Library, 1989Accession number(s): 300320010003.Availability: Items available for loan: Main Campus [Call number: HF5415.5 Z454S] (1). Place hold Add to cart (remove)

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