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5 star service : how to deliver exceptional customer service / Michael Heppell.
by Heppell, Michael [author.]. Edition: Third edition.Material type:  Book; Format:
print
; Literary form:
Not fiction
; Audience:
Specialized;
Copyright date: Harlow : Pearson Education, ©2015Other title: Five star service.Accession number(s): 2016000003821.Availability: Items available for loan: Main Campus [Call number: HF5415.5 H466F 2015] (1).
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4.
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8 steps to building innovating organizations / Manu Parashar
by Parashar, Manu, 1971-. Material type: Book; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: New Delhi : Response, 2007Accession number(s): 200801030026.Availability: Items available for loan: Main Campus [Call number: HD30.2 P372E] (1).
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21st century communications / Andy Mattes and Bob Emmerson
by Mattes, Andy | Emmerson, Bob. Material type: Book; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: Oxford : Capstone, 2003Accession number(s): 200407230132, 200407230133.Availability: Items available for loan: Main Campus [Call number: HD30.37 M377T] (1).
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8.
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21st century management : a reference handbook 1 / edited by Charles Wankel.
by Wankel, Charles [ed.]. Material type: Book; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: Los Angeles, Calif. : SAGE Publications, c2008Other title: 21st century management : a reference handbook ..Accession number(s): 201305210023.Availability: Items available for loan: Main Campus [Call number: HD 30.4 T836] (1).
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9.
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21st century management : a reference handbook 2 / edited by Charles Wankel.
by Wankel, Charles [ed.]. Material type: Book; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: Los Angeles, Calif. : SAGE Publications, c2008Other title: 21st century management : a reference handbook ..Accession number(s): 201305210024.Availability: Items available for loan: Main Campus [Call number: HD 30.4 T836] (1).
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10.
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25 activities for developing team leaders / Fran Rees
by Rees, Fran. Material type: Book; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: San Francisco, Calif. : Pfeiffer, c2005Accession number(s): 200708240023.Availability: Items available for loan: Main Campus [Call number: HD66 R437T] (1).
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12.
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101 ways to be a better manager
by Little, Graham. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Singapore : Heinemann Asia, 1992Accession number(s): 131909.Availability: Items available for loan: Main Campus [Call number: HF5386 L577O] (1).
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15.
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101 ways to be a better production manager
by Little, Graham. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Singapore : Heinemann Asia, 1991Accession number(s): 131908.Availability: Items available for loan: Main Campus [Call number: HF5415.15 L577O] (1).
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16.
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150 ways to increase intrinsic motivation in the classroom
by Raffini, James P. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston, Mass. : Allyn and Bacon, 1996Accession number(s): 228238.Availability: Items available for loan: Main Campus [Call number: LB1065 R333O] (1).
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17.
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500 tips for teachers
by Brown, Sally | Earlam, Carolyn | Race, Phil. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : Kogan Page, 1997Accession number(s): 197303.Availability: Items available for loan: Main Campus [Call number: LB3013 B768F] (1).
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19.
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20.
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