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020 _a0125877803
035 _a2004004397
050 4 _aZ711
_bS297U
100 1 _aSaxton, Matthew L.
245 1 0 _aUnderstanding reference transactions :
_btransforming an art into a science /
_cMatthew L. Saxton, John V. Richardson Jr.
260 _aAmsterdam :
_bAcademic Press,
_cc2002
300 _a208 p. :
_bill.
490 0 _aLibrary and information science
504 _aIncludes bibliographical references and index
650 0 _aREFERENCE SERVICES (LIBRARIES)
650 0 _aINTERVIEWING
650 0 _aLIBRARY SERVICES
650 0 _aINFORMATION SERVICES
700 1 _aRichardson, John V.,
_cJr.
949 _b200404170001
_p4250.00
_nBUR
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990 _aA39010
_bJun 10 2004 10:59AM
991 _a26
_b01
_cบรรณารักษศาสตร์ ห้องสมุด
942 _2lcc
_cBK
999 _c205523
_d205523