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| 001 | 000291456 | ||
| 005 | 20190826141123.0 | ||
| 008 | 140521s2010 nyu f 000 0 eng d | ||
| 020 | _a9780814415382 | ||
| 035 | _a2010003429 | ||
| 050 | 4 |
_aHF5415.5 _bI533E |
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| 100 | 1 | _aInghilleri, Leonardo | |
| 245 | 1 | 0 |
_aExceptional service, exceptional profit : _bthe secrets of building a five-star customer service organization / _cLeonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze. |
| 260 |
_aNew York, N.Y. : _bAMACOM, _cc2010. |
||
| 300 | _a170 p. | ||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aConsumer satisfaction | |
| 650 | 0 | _aCustomer loyalty | |
| 700 | 1 | _aSolomon, Micah | |
| 949 |
_b201009210121 _p878.00 _nBUR _rSID02 RONO20100446 ORDNO43 _gPC _t10 _c190 _lB |
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| 990 |
_aA54083 _b20150114 |
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| 991 |
_a02 _b00 _cคณะบริหารธุรกิจ |
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_2lcc _cBK |
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