| 000 | 00765nam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | 000299469 | ||
| 005 | 20190826143549.0 | ||
| 008 | 090709s2010 wiua f 000 0 eng d | ||
| 010 | _a2009028328 | ||
| 020 | _a9780873897754 | ||
| 050 | 4 |
_aHF5415.335 _bG642S |
|
| 100 | 1 | _aGoldstein, Sheldon D. | |
| 245 | 1 | 0 |
_aSuperior customer satisfaction and loyalty : _bengaging customers to drive performance / _cSheldon D. Goldstein. |
| 260 |
_aMilwaukee, Wis. : _bASQ Quality Press, _cc2010. |
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| 300 |
_a124 p. : _bill. ;. |
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| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 | _aCustomer loyalty. | |
| 650 | 0 | _aCustomer relations. | |
| 990 |
_aA47060 _b20140703 |
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| 991 |
_a02 _b02 |
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| 942 |
_2lcc _cBK |
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| 999 |
_c244058 _d244058 |
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