| 000 | 00672nam a2200217 a 4500 | ||
|---|---|---|---|
| 001 | 000302317 | ||
| 005 | 20190826144222.0 | ||
| 008 | 120424s2011 njua f b 001 0 eng d | ||
| 020 | _a9781118156308 | ||
| 050 | 4 |
_aHD9980.5 _bS742T 2011 |
|
| 100 | 1 | _aStickdorn, Marc. | |
| 245 | 1 | 0 |
_aThis is service design thinking : _bbasics, tools, cases / _cMarc Stickdorn, Jakob Schneider. |
| 260 |
_aHoboken, N.J. : _bWiley, _cc2011. |
||
| 300 |
_a373 p. : _bill. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | 1 | _aSchneider, Jakob | |
| 990 |
_aA54083 _b20150525 |
||
| 991 |
_a02 _b05 |
||
| 942 |
_2lcc _cBK |
||
| 999 |
_c245725 _d245725 |
||