| 000 | 00733nam a2200229 a 4500 | ||
|---|---|---|---|
| 001 | 000302318 | ||
| 005 | 20190826144223.0 | ||
| 008 | 140227s2014 nyua f b 001 0 eng d | ||
| 020 | _a9780814433881 | ||
| 050 | 4 |
_aHF5415.5 _bG662C 2014 |
|
| 100 | 1 | _aGoodman, John A. | |
| 245 | 1 | 0 |
_aCustomer experience 3.0 : _bhigh-profit strategies in the age of techno service / _cJohn A. Goodman. |
| 260 |
_aNew York, N.Y. : _bAMACOM, _cc2014. |
||
| 300 |
_a244 p. : _bill. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 |
_aCustomer services _xTechnological innovations. |
|
| 650 | 0 | _aCustomer relations. | |
| 990 |
_aA47060 _b20150525 |
||
| 991 |
_a02 _b02 |
||
| 942 |
_2lcc _cBK |
||
| 999 |
_c245726 _d245726 |
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