| 000 | 00948nam a2200265 i 4500 | ||
|---|---|---|---|
| 001 | 000310789 | ||
| 005 | 20190826145322.0 | ||
| 008 | 160825s2009 nyu f b 001 0 eng d | ||
| 020 | _a9780071603652 | ||
| 050 | 4 |
_aHF5415.5 _bB435C 2009 |
|
| 100 | 1 |
_aBeemer, C. Britt, _eauthor |
|
| 245 | 1 | 4 |
_aThe customer rules : _bthe 14 indispensible, irrefutable, and indisputable qualities of the greatest service companies in the world / _cC. Britt Beemer, Robert L. Shook. |
| 264 | 4 |
_aNew York, N.Y. _bMcGraw-Hill Professional, _c©2009 |
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| 300 | _axvii, 332 pages. | ||
| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_aunmediated _bn _2rdamedia |
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| 338 |
_avolume _bnc _2rdacarrier |
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| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aCustomer relations | |
| 700 | 1 |
_aShook, Robert L., _d1938-, _eauthor |
|
| 946 |
_a89-2 _bNew titles in January 2017 |
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| 990 |
_aA47060 _b20170124 |
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| 991 |
_aadm _bmar |
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| 942 |
_2lcc _cBK |
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| 999 |
_c247752 _d247752 |
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