| 000 | 00914nam a2200289 i 4500 | ||
|---|---|---|---|
| 001 | 000312890 | ||
| 005 | 20190826145730.0 | ||
| 008 | 150205s2015 enka f b 001 0 eng d | ||
| 020 | _a9780749473235 | ||
| 050 | 4 |
_aHF5415.5 _bV362W 2015 |
|
| 100 | 1 |
_aVan Belleghem, Steven, _eauthor |
|
| 245 | 1 | 0 |
_aWhen digital becomes human : _bthe transformation of customer relationships / _cSteven Van Belleghem. |
| 250 | _aReprinted | ||
| 264 | 1 |
_aLondon : _bKogan Page, _c2015 |
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| 300 |
_axii, 195 pages : _billustrations. |
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| 336 |
_atext _2rdacontent |
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| 337 |
_aunmediated _2rdamedia |
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| 338 |
_avolume _2rdacarrier |
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| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aBusiness communication | |
| 650 | 0 | _aElectronic commerce | |
| 946 |
_a85-2 _bNew titles in May 2017 |
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| 990 |
_aA47060 _b20170515 |
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| 991 |
_aadm _bmar |
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| 942 |
_2lcc _cBK |
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| 999 |
_c249050 _d249050 |
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