| 000 | 01044nam a2200301 i 4500 | ||
|---|---|---|---|
| 001 | 000314485 | ||
| 005 | 20190826150005.0 | ||
| 008 | 180427s2018 caua f b 001 0 eng d | ||
| 020 | _a9781491927182 | ||
| 050 | 4 |
_aHD9980.5 _bS742T 2018 |
|
| 100 | 1 |
_aStickdorn, Marc, _eauthor |
|
| 245 | 1 | 0 |
_aThis is service design doing : _bapplying service design thinking in the real world : a practitioners' handbook / _cby Marc Stickdorn [and three others]. |
| 250 | _aFirst edition | ||
| 264 | 4 |
_aSebastopol, Calif. : _bO'Reilly Media, _c©2018 |
|
| 300 |
_a541 pages : _bcolour illustrations. |
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| 336 |
_atext _2rdacontent |
||
| 337 |
_aunmediated _2rdamedia |
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| 338 |
_avolume _2rdacarrier |
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| 500 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aSevice industries _xManagement |
|
| 700 | 1 |
_aHormess, Markus, _eauthor |
|
| 700 | 1 |
_aLawrence, Adam, _eauthor |
|
| 700 | 1 |
_aSchneider, Jakob, _eauthor |
|
| 946 |
_a71-2 _bNew titles in July 2018 |
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| 990 |
_aA47060 _b20180710 |
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| 991 |
_asoc _bman |
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| 942 |
_2lcc _cBK |
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| 999 |
_c249812 _d249812 |
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