| 000 | 00842nam a22002294a 4500 | ||
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| 003 | TH-BaBU | ||
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| 008 | 000928s2001 nyua b 001 0 eng d | ||
| 020 | _a9780814406229 | ||
| 020 | _a9780814425657 (electronic bk.) | ||
| 040 |
_aDLC _cTH-BaBU |
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| 050 | 0 | 0 |
_aHF5415.5 _b.N947 2001 |
| 100 | 1 | _aNykamp, Melinda. | |
| 245 | 1 | 4 |
_aThe customer differential _h[electronic resource] : _bthe complete guide to implementing customer relationship management / _cMelinda Nykamp. |
| 260 |
_aNew York, N.Y. : _bAMACOM, _cc2001. |
||
| 300 | _a1 online resource. | ||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer relations _xManagement. |
|
| 650 | 0 | _aData mining. | |
| 856 | 4 | 1 |
_uhttp://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=56744&site=ehost-live&scope=site _zElectronic Resources |
| 942 |
_2lcc _cEB |
||