| 000 | 00950nam0a22002890i04500 | ||
|---|---|---|---|
| 001 | 000152894 | ||
| 003 | TH-BaBU | ||
| 005 | 20231017153727.0 | ||
| 008 | s2015 xxua fnx00b 001 0neng d | ||
| 040 |
_aTh-BaBU _cTh-BaBU |
||
| 020 | _a9781259252945 | ||
| 050 | 0 | 4 |
_aHF5415.5 _bL822C 2015 |
| 100 | 1 |
_aLucas, Robert W., _eauthor |
|
| 245 | 1 | 0 |
_aCustomer service : _bskills for success / _cRobert W. Lucas, Principal, Robert W. Lucas Enterprises |
| 250 | _aSixth edition | ||
| 260 |
_aNew York, N.Y. : _bMcGraw-Hill Education, _cc2015 |
||
| 300 |
_axxv, 436 pages : _bcolor illustrations |
||
| 336 |
_atext _2rdacontent |
||
| 337 |
_aunmediated _2rdamedia |
||
| 338 |
_avolume _2rdacarrier |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aCustomer services | |
| 942 |
_2lcc _cBK |
||
| 990 |
_aA40063 _b20231017 |
||
| 991 |
_aadm _bmar |
||
| 999 |
_c256769 _d256769 |
||