| 000 | 01140nam a2200289Ii 4500 | ||
|---|---|---|---|
| 003 | TH-BaBU | ||
| 005 | 20240709131629.0 | ||
| 008 | 190613s2019 sz a fob 001 0 eng d | ||
| 040 |
_aN$T _beng _erda _cTH-BaBU |
||
| 020 | _a9783030140885 (electronic bk.) | ||
| 020 | _a9783030140878 | ||
| 050 | 4 |
_aHD9980.5 _bM866H 2019 |
|
| 100 | 1 |
_aMunoz-Seca, Beatriz, _d1953- _eauthor. |
|
| 245 | 1 | 0 |
_aHow to get things right : _ba guide to finding and fixing service delivery problems / _cBeatriz Munoz-Seca ; translated by Michael Martin Roberts. |
| 264 | 4 |
_aCham : _bPalgrave Macmillan, _c©2019. |
|
| 300 | _a1 online resource. | ||
| 336 |
_atext _2rdacontent |
||
| 337 |
_acomputer _2rdamedia |
||
| 338 |
_aonline resource _2rdacarrier |
||
| 490 | 0 | _aIESE business collection | |
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xManagement. |
|
| 650 | 0 |
_aService industries _xQuality control. |
|
| 700 | 1 |
_aRoberts, Michael Martin, _etranslator. |
|
| 856 | 4 | 1 |
_uhttps://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=2158155 _zElectronic Resources |
| 942 |
_2lcc _cEB |
||
| 999 |
_c257099 _d257099 |
||