| 000 | 02060cam a2200541Ii 4500 | ||
|---|---|---|---|
| 001 | on1104346500 | ||
| 003 | OCoLC | ||
| 005 | 20240611145146.0 | ||
| 006 | m d | ||
| 007 | cr cnu---unuuu | ||
| 008 | 190613s2019 enka o 000 0 eng d | ||
| 040 |
_aN$T _beng _erda _epn _cN$T _dN$T |
||
| 020 |
_a9783030140885 _q(electronic bk.) |
||
| 020 |
_a3030140881 _q(electronic bk.) |
||
| 020 | _z9783030140878 | ||
| 020 | _z3030140873 | ||
| 035 |
_a2158155 _b(N$T) |
||
| 035 | _a(OCoLC)1104346500 | ||
| 050 | 4 | _aHD9980.5 | |
| 072 | 7 |
_aBUS _x082000 _2bisacsh |
|
| 072 | 7 |
_aBUS _x041000 _2bisacsh |
|
| 072 | 7 |
_aBUS _x042000 _2bisacsh |
|
| 072 | 7 |
_aBUS _x085000 _2bisacsh |
|
| 082 | 0 | 4 |
_a658.4013 _223 |
| 049 | _aMAIN | ||
| 100 | 1 |
_aMuñoz-Seca, Beatriz, _d1953- _eauthor. |
|
| 245 | 1 | 0 |
_aHow to get things right : _ba guide to finding and fixing service delivery problems / _cBeatriz Muñoz-Seca ; translated by Michael Martin Roberts. |
| 264 | 1 |
_aCham : _bPalgrave Macmillan, _c2019. |
|
| 300 |
_a1 online resource : _bcolor illustrations |
||
| 336 |
_atext _btxt _2rdacontent |
||
| 337 |
_acomputer _bc _2rdamedia |
||
| 338 |
_aonline resource _bcr _2rdacarrier |
||
| 490 | 1 | _aIESE business collection | |
| 588 | 0 | _aOnline resource; title from PDF title page (EBSCO, viewed June 13, 2019) | |
| 590 | _aAdded to collection customer.56279.3 | ||
| 650 | 0 |
_aService industries _xManagement. |
|
| 650 | 0 |
_aService industries _xQuality control. |
|
| 650 | 7 |
_aBUSINESS & ECONOMICS / Industrial Management. _2bisacsh |
|
| 650 | 7 |
_aBUSINESS & ECONOMICS / Management. _2bisacsh |
|
| 650 | 7 |
_aBUSINESS & ECONOMICS / Management Science. _2bisacsh |
|
| 650 | 7 |
_aBUSINESS & ECONOMICS / Organizational Behavior. _2bisacsh |
|
| 655 | 4 | _aElectronic books. | |
| 700 | 1 |
_aRoberts, Michael Martin, _etranslator. |
|
| 830 | 0 | _aPalgrave Macmillan IESE business collection. | |
| 856 | 4 | 0 |
_3EBSCOhost _uhttps://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=2158155 |
| 938 |
_aEBSCOhost _bEBSC _n2158155 |
||
| 994 |
_a92 _bN$T |
||
| 999 |
_c257099 _d257099 |
||