Cook, Sarah 1955-
Customer care : how to create an effective customer focus - 3rd ed. - London : Kogan Page, 2000 - 215
CUSTOMER SERVICES
HF5415.5 / C664C 2000
Customer care : how to create an effective customer focus - 3rd ed. - London : Kogan Page, 2000 - 215
CUSTOMER SERVICES
HF5415.5 / C664C 2000