Fitzsimmons, James A.
Service management for competitive advantage - New York, N.Y. : McGraw-Hill, 1994 - 462
SERVICE INDUSTRIES--MANAGEMENT
HD9980.5 / F579S
Service management for competitive advantage - New York, N.Y. : McGraw-Hill, 1994 - 462
SERVICE INDUSTRIES--MANAGEMENT
HD9980.5 / F579S