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Service management for competitive advantage

By: Fitzsimmons, James A.
Contributor(s): Fitzsimmons, Mona J.
Material type: materialTypeLabelBookPublisher: New York, N.Y. : McGraw-Hill, 1994Description: 462.Call No.: HD9980.5 F579S Subject(s): SERVICE INDUSTRIES -- MANAGEMENT
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Main Campus
Book Shelves 		HD9980.5 F579S (Browse shelf) Available 143290

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