Naumann, Earl
Creating customer value : the path to sustainable competitive advantage - Cincinnati, Ohio : Thomson Executive Press, 1995 - 279
CONSUMER SATISFACTION
CUSTOMER SERVICE
HF5415.5 / N385C
Creating customer value : the path to sustainable competitive advantage - Cincinnati, Ohio : Thomson Executive Press, 1995 - 279
CONSUMER SATISFACTION
CUSTOMER SERVICE
HF5415.5 / N385C