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Creating customer value : the path to sustainable competitive advantage

By: Naumann, Earl.
Material type: materialTypeLabelBookPublisher: Cincinnati, Ohio : Thomson Executive Press, 1995Description: 279.Call No.: HF5415.5 N385C Subject(s): CONSUMER SATISFACTION | CUSTOMER SERVICE
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Main Campus
Book Shelves 		HF5415.5 N385C (Browse shelf) Available 205250

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