Fitzsimmons, James A.
Service management : operations, strategy, and information technology - 2nd ed. - Boston, Mass. : Irwin/McGraw-Hill, 1998 - 613 p.
0071157093
SERVICE INDUSTRIES--MANAGEMENT
HD9980.5 / F579S 1998
Service management : operations, strategy, and information technology - 2nd ed. - Boston, Mass. : Irwin/McGraw-Hill, 1998 - 613 p.
0071157093
SERVICE INDUSTRIES--MANAGEMENT
HD9980.5 / F579S 1998