Service management : operations, strategy, and information technology

By: Fitzsimmons, James A.
Contributor(s): Fitzsimmons, Mona J.
Material type: materialTypeLabelBookPublisher: Boston, Mass. : Irwin/McGraw-Hill, 1998Edition: 2nd ed.Description: 613 p.ISBN: 0071157093.Call No.: HD9980.5 F579S 1998 Subject(s): SERVICE INDUSTRIES -- MANAGEMENT
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HD9980.5 F579S 1998 (Browse shelf) Available 280920000051

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