Ramaswamy, Rohit
Design and management of service processes : keeping customers for life - Reading, Mass. : Addison-Wesley Pub.Co., 1996 - 424
CUSTOMER SERVICES--MANAGEMENT
SERVICE INDUSTRIES--QUALITY CONTROL
PRODUCTION PLANNING
TOTAL QUALITY MANAGEMENT
HF5415.5 / R352D
Design and management of service processes : keeping customers for life - Reading, Mass. : Addison-Wesley Pub.Co., 1996 - 424
CUSTOMER SERVICES--MANAGEMENT
SERVICE INDUSTRIES--QUALITY CONTROL
PRODUCTION PLANNING
TOTAL QUALITY MANAGEMENT
HF5415.5 / R352D