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Design and management of service processes : keeping customers for life

By: Ramaswamy, Rohit.
Material type: materialTypeLabelBookPublisher: Reading, Mass. : Addison-Wesley Pub.Co., 1996Description: 424.Call No.: HF5415.5 R352D Subject(s): CUSTOMER SERVICES -- MANAGEMENT | SERVICE INDUSTRIES -- QUALITY CONTROL | PRODUCTION PLANNING | TOTAL QUALITY MANAGEMENT
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Main Campus
Book Shelves 		HF5415.5 R352D (Browse shelf) Checked out 2024-08-05 190853
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Book Shelves 		HF5415.5 R352D (Browse shelf) Available 190854

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