Carlaw, Peggy
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers - New York, N.Y. : McGraw-Hill, 1999 - 209
0070779740
EMPLOYEES--TRAINING OF
CUSTOMER SERVICE--MANAGEMENT
HF5415.5 / C374B
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers - New York, N.Y. : McGraw-Hill, 1999 - 209
0070779740
EMPLOYEES--TRAINING OF
CUSTOMER SERVICE--MANAGEMENT
HF5415.5 / C374B